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1. How do I place an order?
Pick the items you like, choose
the pack size and quantities and add them to your shopping cart. When
you are ready to pay, press one of many checkout buttons on the website,
the easiest being in the top right hand corner of each page. You can
choose to checkout as guest or as a registered member. Fill in all the
details as prompted and choose your shipping and payment options. Once
you have completed these steps we will keep you up to date with the
status of your order via e-mail.
2. I tried to buy online but had technical difficulties. How do I know if my order has gone through?
If
you experience difficulties during the checkout phase of your order and
are unsure as to whether the order has been completed, we recommend you
to check the e-mail address you have provided to see whether you
received a confirmation e-mail. If you are unable to find a confirmation
e-mail we would recommend you contact us via e-mail so we can confirm
the exact status of your order. Always check your spam folder.
3. What if an item I have ordered is out of stock?
In the unlikely event that we have run out of stock you will receive an e-mail from us outlining options available to you.
These are likely to include the following:
1) Wait for the item/s to be restocked.
2) Select an alternative product of the same value. If ordering a more expensive product we will require additional payment.
3)
If you have placed an order for multiple items and we can only fulfill
part of your order, we will contact you to ascertain if we should:
a) Hold your entire order back until the out of stock items have been restocked, and then send you all the items in one package.
b)
Send you the in-stock items to you immediately and then send the out of
stock items to you at a later date once they have been restocked.
Please note that we will not charge you any extra delivery costs if you
choose this option.
4) If none of the previous options suit your needs we will offer you a refund.
If we can not contact you by e-mail you have supplied, we may not be able to fulfill your order.
4. Why do you have ‘out of stock’ items on your website?
If
an item is listed as out of stock this means that the product is
currently unavailable from the Victory Seeds. Please contact us to
receive an estimated restock date.
5. Can you reserve a product for me?
Unfortunately we can not do any reservations.
6. Can I get a discount on bulk orders?
This
will normally only be considered on orders worth more than €2000,00.
Please contact us at info@victoryseeds.nl for more details.
7. I have forgotten my login password, what can I do?
Please enter your e-mail address on this page and we will automatically send you an e-mail with your login password.
8. I have a discount code, where can I use it?
If
you received a Victory Seeds discount code you just need to enter it
into the “Coupon” box on the shopping cart or checkout page and press
the “Apply Coupon” button. This will alter the price to the discounted
price for you and you can continue shopping as normal.
9. I can’t find what I’m looking for?
If
you can’t find something you’re looking for then please don’t hesitate
to get in contact with us and ask. We will be more than happy to let you
know all we can with regards to forthcoming products and if we can
source what you’re after. We will try our best to fulfill your order.
10. The product I ordered is now reduced. Can you refund me the difference?
We
believe the price agreed at the time of your order is the price you are
happy to pay and we will not be able to refund any difference should
that item subsequently be discounted further.
11. What are your operating/working hours?
Our operating hours are 24 hours per day. Orders placed over the weekend will be processed on the following Monday.
12. When will I receive my order?
It is our aim to ship all orders next day after receiving the full payment.
You’ll receive a tracking number once your order is complete.
Please contact us in case you didn’t receive the goods.
13. How are the goods shipped?
European orders are shipped by:
International orders are shipped by:
All orders include a tracking number and will require a signature when delivered.
14. Special requirements
Please contact us at info@victoryseeds.nl if you have any special requirements.
15. Do you ship worldwide?
Yes,
however we don’t ship to Slovenia. We strongly recommend you to check
your local laws to ensure that you can legally purchase the products we
sell before ordering. By submitting your order, you confirm that you
have done so.
16. Is your packaging discreet?
We
fully appreciate the need for discreet packaging. As such, all of our
items are shipped in a small box with internal padding to protect your
goods. There are no web site logos and there will be no reference to the
contents on the exterior of the packaging itself. The package will
display your address and a return address without Victory Seeds logos
etc. If you have any special requirements, then please contact us and
we’ll see what we can do to assist you.
17. Do you ship items in original packaging?
All items will be shipped in their original packaging so you can be assured that you are getting exactly what you have ordered.
18. How do I know if you have received and dispatched my order?
When
you place your order we will send you a confirmation e-mail with a
reference number to let you know we are processing your order. You will
receive an additional e-mail to let you know your order has been
shipped. You can also view the status of your order and whether or not
it has been shipped by visiting the My Account section on the Victory
Seeds website.
19. Can I track my item once I have ordered?
Once
your order has been dispatched an automated e-mail with tracking
reference is sent to the e-mail address you supplied us with, along with
a link to the website where you can track your order. The level to
which you can track your shipment will depend on the service selected
and the country to which it is being sent. If you have any issues
regarding your order please contact us, and remember to have your
reference number at hand.
20. Why have I not received my order yet?
If
you have not received your order within the timescales set out above
then please feel free to contact us and we will try to find the reason
for the delay. We are not responsible for any losses or damages for
items and packages shipped outside the European Union (EU), that do not
arrive to your address. Please check your order, payment and shipping
details thoroughly. If you do not receive your items we are not
responsible, therefore we can not return or refund any payments from
countries outside of the European Union (EU). In the unlikely event that
you did not receive your order outside the European Union (EU) for
whatever reason we are not responsible. All orders placed outside the
European Union (EU) are on your own responsibility. If your order does
not arrive you are solely responsible.
21. I’m not going to be in when you deliver my package. What will happen?
The
carrier will leave you a paper notification informing you that delivery
has been attempted. On this notification there are instructions on how
to obtain your package. If you won’t be in on further delivery attempts
or are unable to collect your package, then your parcel will be returned
to Victory Seeds. When we receive this parcel, we will refund for the
items only and not the postage costs. All customers receive a tracking
number and courier website link. We recommend that you regularly track
your parcel just in case an ‘attempted delivery card’ is not posted
through your door.
22. Can my order be shipped to a PO Box address?
We can not send to PO Box addresses as all our delivery options require a signature on delivery.
23. What payment methods do you accept?
We accept payments made by:
We
require 100% of the payment before we can send out any orders. No
exceptions. Details will be provided in the order confirmation e-mail
which will be sent to you after you confirm the order.
24. Is my payment secure? Is it safe to order online from Vicotry Seeds
We
utilize an industry-standard Secure Sockets Layer (SSL) technology to
allow for the encryption of sensitive information such as your name,
address and other critically sensitive information. Information passed
between your computer and our website cannot be read in the unlikely
event that someone else intercepts it. This technology includes the
following features: Authentication – this assures your browser that your
data is being sent to the correct computer server, and that the server
is secure. Encryption – this encodes the data so it cannot be read by
anyone other than the secure server. Data Integrity – this checks the
data being transferred to ensure it has not been altered.
25. I cannot complete my order online?
Firstly
we recommend you to double check if you have entered all details
correctly. As always, please don’t hesitate to contact us and we will
see if we can take payment over the e-mail.
26. What type of currency do you use?
We use the following currencies: Euro (EUR). If you want to check your currency value, try XE Currency Converter.
27. Can I change or cancel my order?
If
you would like to cancel your order or make any amendments it is
important that you contact us as soon as possible so that we don’t pack
and ship the order. Please type ‘Cancellation’ or ‘Order Change’ along
with your order number in the subject field of the e-mail so we can look
into the matter. Once an item has been shipped we cannot then cancel
the order.
28. What is your return policy?
We accept
no returns unless the product is damaged before dispatch or during
travel to you. If you place an order and refuse the package when it
arrives and it returns to us undamaged, you will not get a full refund
for your order, we will refund for the items only and not the postage
costs. We are not responsible for any losses or damages for items and
packages shipped outside the European Union (EU), that do not arrive to
your address. Please check your order, payment and shipping details
thoroughly. If you do not receive your items we are not responsible,
therefore we can not return or refund any payments from countries
outside of the European Union (EU). In the unlikely event that you did
not receive your order outside the European Union (EU) for whatever
reason we are not responsible. All orders placed outside the European
Union (EU) are on your own responsibility. If your order does not arrive
you are solely responsible.
29. I have received damaged goods, what should I do?
We
at Victory Seeds take every effort to double check your purchase
thoroughly for any damage before it leaves us. If you encounter any
issues though please contact us immediately and we will advise a course
of action to rectify the situation. Please be aware that we may require
you to e-mail us images of the product so we can get a better
understanding of your problem. If a package appears to have been damaged
in transit it is essential that you sign the courier’s paperwork as
damaged. Signing for the package as damaged will improve our chances in
any insurance claim should that be necessary.
30. I’ve received an incorrect item, what should I do?
We
double check that every order is accurate and correct, however errors
can happen from time to time. In the unlikely event that you receive
goods that you haven’t ordered please advise us of the details by e-mail
at info@victoryseeds.nl and return the incorrectly delivered items in
their original packaging. We will do our best to replace the incorrectly
delivered item(s) as quickly as possible and refund any shipping
charges which may have occurred.
31. How long will it take to refund me?
Please
allow up to 14 working days for a refund/exchange to be processed from
the date we receive your returned package. Most returns are typically
processed within less than half of this time period.
